Return and Refund Policy

Return Period

At Jwahry we understand that an item may sometimes fall short of your expectations. That is why we offer a 14-day return period from receipt of your purchase. If for any reason you are not entirely satisfied with your purchase, you may return it for a full refund or an exchange.

Return Conditions

Before dispatch, every one of our items is inspected one last time for any flaw or manufacturing defect. To be eligible for return, the item must be in its original condition, unworn, with all tags attached and in its original packaging. We ask you to take care when inspecting the items, as any product damaged through improper use, or showing signs of wear, cannot be returned. We accept exchanges with a price adjustment based on the value of the new item requested, in which case the customer also pays the shipping cost of the replacement item. 

Return Process

To start a return, please contact our customer service at info@jwahry.com. You will then receive detailed instructions on how to proceed, in most cases you will need to return the item to the drop-off address: Quai de Compiègne 57, Boîte RCH2, 4500 Huy, Belgique and enclose the order reference.  There is no restocking fee, but please note that return shipping costs are borne by the buyer, unless the item is faulty or does not match your order, in which case we cover them. We recommend using a trackable delivery service, as we are not responsible for items lost or damaged in return transit.

Refunds

Once we have received and inspected the returned item, we will let you know whether your refund is approved or declined. If approved, the refund will be processed and a credit automatically applied to your credit card or original payment method, usually within 5 to 10 business days.

Legal exceptions

In accordance with European Directive 2011/83/EU, the 14-day right of withdrawal applies to all items, including those sold at a discount. Only two exceptions provided for by law apply: items personalised or made to your specifications (engraving, first name, specific size), and sealed items that have been unsealed after delivery for reasons of hygiene.

Contact Us

For any question about our return and refund policy, please contact our customer service at info@jwahry.com