Frequently Asked Questions
Everything you need to know about your orders, delivery, payments and returns.
1. How can I place an order on Jwahry?
Answer: You can place an order by selecting your preferred items, adding them to your cart, and then following the secure checkout process on our website.
2. Which payment methods do you accept?
Answer: We accept several payment methods, including credit/debit cards and PayPal.
3. What is the delivery time for orders?
Answer: Your order is prepared and handed to the carrier within 1 business day.
You then receive it within 1 to 3 business days in Belgium, and within 3 to 7 business days in the seven other countries we serve.
4. Can I return an item if I am not satisfied?
Answer: Yes, we offer a 14-day return policy, provided that the items are returned in their original condition.
5. How can I track my order?
Answer: Once your order has been shipped, you will receive a tracking number by email.
6. Do you sell jewelry for special occasions?
Answer: Yes, we offer a range of jewelry suited for different occasions, including weddings and birthdays.
7. Do you offer personalization options for jewelry?
Answer: We have a selection of customizable jewelry. For more details, please consult our online catalog
8. How can I contact customer service?
Answer: You can contact us by email at info@jwahry.com or by phone at +32 494 25 78 12.
9. Are your jewels guaranteed?
Answer: Yes, all our jewelry is covered by a standard warranty against manufacturing defects.
10. How can I be informed about new collections and offers?
Answer: Sign up for our newsletter to stay informed about the latest collections and exclusive offers.
