Frequently Asked Questions
Everything you need to know about your orders, delivery, payments and returns.
1. How can I place an order on Jwahry?
Answer: You can place an order by selecting your preferred items, adding them to your cart, and then following the secure checkout process on our website.
2. Which payment methods do you accept?
Answer: We accept several payment methods, including credit/debit cards and PayPal.
3. What is the delivery time for orders?
Answer: Our standard delivery times for in-stock items are 3 to 5 business days.
4. Can I return an item if I am not satisfied?
Answer: Yes, we offer a 14-day return policy, provided that the items are returned in their original condition.
5. Comment puis-je suivre ma commande ?
Answer: Once your order has been shipped, you will receive a tracking number by email.
6. Do you sell jewelry for special occasions?
Answer: Yes, we offer a range of jewelry suited for different occasions, including weddings and birthdays.
7. Do you offer personalization options for jewelry?
Answer: We have a selection of customizable jewelry. For more details, please consult our online catalog
8. Comment puis-je contacter le service client ?
Answer: You can contact us by email at info@jwahry.com or by phone at +32 494 25 78 12.
9. Are your jewels guaranteed?
Answer: Yes, all our jewelry is covered by a standard warranty against manufacturing defects.
10. How can I be informed about new collections and offers?
Answer: Sign up for our newsletter to stay informed about the latest collections and exclusive offers.
