Frequently asked questions
Everything you need to know about your orders, delivery, payments and returns.
1. How do I place an order on Jwahry?
Answer: you can place an order by selecting your favourite items, adding them to your basket and then following the secure checkout process on our website.
2. Which payment methods do you accept?
Answer: we accept several payment methods, including credit and debit cards and PayPal.
3. What is the delivery time for orders?
Answer: your order is prepared and handed to the carrier within 1 business day.
You then receive it within 1 to 3 business days in Belgium, and within 3 to 7 business days in the seven other countries we serve.
4. Can I return an item if I am not satisfied?
Answer: yes, we offer a 14-day return policy, provided the items are returned in their original condition.
5. How can I track my order?
Answer: once your order has been dispatched, you will receive a tracking number by email.
6. Do you sell jewellery for special occasions?
Answer: yes, we offer a range of jewellery suited to different occasions, including weddings and birthdays.
7. Do you offer personalisation options for jewellery?
Answer: we have a selection of jewellery that can be personalised. For details, please see our online catalogue
8. How do I contact customer service?
Answer: you can reach us by email at info@jwahry.com or by telephone on +32 494 25 78 12.
9. Are your jewels guaranteed?
Answer: yes, all our jewellery is covered by a standard warranty against manufacturing defects.
10. How can I hear about new collections and offers?
Answer: sign up for our newsletter to stay informed about the latest collections and exclusive offers.
